All orders are shipped within two (2) business days of receipt. We are currently using USPS as our primary carrier, and Fedex - Ground as secondary carrier. Customers orders shipped via a trackable carrier method will receive an email with the tracking number included. If an order cannot be filled within the time frame of two business days, an email or phone call will advise you as to when the product(s) will ship. If there is a delay, you have the option of canceling your order and receiving a refund or allowing us fulfill your order as soon as we are able.
We are unable to accept rain barrels and cisterns for return or exchange. They may come to you with previously attained bumps, bruises or scrapes from transport. None of these cosmetic imperfections will effect the containers ability to hold liquid.
All other products are subject to a minimum 20% restocking fee and must be in 'like new' resale condition. (Why? You ask..... the cost of human resources to intake, evaluate and create the return. The Postal Service and the credit card companies do NOT offer discounts or refunds on their services either. We are too small to absorb those costs. ) Returns are at the expense of the buyer similar to an Amazon customer. You must submit a Return Authorization Request to return an item. We will generate a Return Authorization Request confirmation email and will follow up with a full Return Authorization Number (RAN) within 1-3 days. The RAN must be placed on the shipping label on the outside of the box or shipping container. Failure to do so would add to the amount of time it takes to research. Items returned without the RAN or not considered in 'like new' resale condition will be disposed of without a refund. So please measure twice, order once :-)
Amazon Return Policy for Aquabarrel Sales:
Aquabarrel has been offering products since 2006 on the amazon platform. While amazon’s policies change from time to time ours has not change.
Aquabarrel embeds most or all of the shipping and amazon sales commission fees into the global fee that you are presented with. These costs of doing business are not ‘product’ costs and are not subject to refund. (USPS or FedEx/UPS do not give us our money back if you return an item)
On October 7, 2017 amazon began the ‘auto-authorize’ return program. They are providing a prepaid return label for all products. Third party sellers are charged for the return. We deduct those costs too.