Shipping & Returns

Shipping Policy:
All orders are shipped within two (2) business days of receipt. We are currently using Fedex - Ground as our primary carrier, and DHL-Ground and USPS as secondary carriers. Customers orders shipped via a trackable carrier method will receive an email with the tracking number included. If an order cannot filled within the time frame of two business days, an email or phone call will advise you as to when the product(s) will ship. If there is a delay, you have the option of canceling your order and receiving a refund or allowing us fulfill your order as soon as we are able.

Return policy:
We are unable to accept barrels for return or exchange. ALL Aquabarrel(R) rain barrels have had a previous life in the real world. They may come to you with previously attained bumps, bruises or scrapes. None of these cosmetic imperfections will effect the barrels ability to hold liquid.

Keep in mind, you can always change the appearance of the barrel.

All other products are subject to a 25% restocking fee and must be in 'like new' resale condition. You must submit a Return Authorization Request to return an item. We will generate a Return Authorization Request confirmation email immediate and will follow up with a full Return Authorization Number (RAN) within 1-3 days. The RAN must be placed on the shipping label on the outside of the box or shipping container. Items returned without an RAN or not considered in 'like new' resale condition will be disposed of.