All orders are shipped within two (2) business days of receipt. We are currently using USPS as our primary carrier, and Fedex - Ground as secondary carrier. Customers orders shipped via a trackable carrier method will receive an email with the tracking number included. If an order cannot be filled within the time frame of two business days, an email or phone call will advise you as to when the product(s) will ship. If there is a delay, you have the option of canceling your order and receiving a refund or allowing us fulfill your order as soon as we are able.
We are unable to accept rain barrels and cisterns for return or exchange. They may come to you with previously attained bumps, bruises or scrapes from transport. None of these cosmetic imperfections will effect the containers ability to hold liquid.
All other products are subject to a minimum 20% restocking fee and must be in 'like new' resale condition. You must submit a Return Authorization Request to return an item. We will generate a Return Authorization Request confirmation email immediately and will follow up with a full Return Authorization Number (RAN) within 1-3 days. The RAN must be placed on the shipping label on the outside of the box or shipping container. Items returned without an RAN or not considered in 'like new' resale condition will be disposed of.
Shipping & Returns